Duration
Design: 6 Weeks
Development: 6.5 Months
Role
Lead UX Designer
Tools
Figma
MURAL
Excel
Powerpoint
Team
Jordan Kolb (Lead UX Designer)
Alex Grinyayev (Co-Facilitator)
Jill Murray (Director of UX)
WHO
A
$50B
Fortune 500 client.
THE PROBLEM
15,000
invoice disputes needed to be resolved.
Associates were
overworked.
Customers were
dissatisfied.
WHAT WE DID
Facilitated a
UX Workshop
that aligned our teams and streamlined their data entry process.
